15-minute care visits — one year on

10 January 2017

Natasha Jethaby Natasha Jetha

At least 34 councils in England admit they continue to commission 15-minute visits for personal care, despite official guidance saying they shouldn’t do so.


This older couple feel neglected by NHS social care

'I wish the government would listen': Meet the older couple feeling neglected by 15-minute social care visits: http://bit.ly/2iVwwT3

Posted by ITV News on Monday, 9 January 2017

Our Make Care Fair campaign asks councils to put an end to commissioning 15-minute care visits for support with personal care – that’s things like washing, dressing and eating.

Flying care visits are hugely distressing for disabled people who receive them. A visit this short can often leave someone forced to choose between having a cup of tea and going to the loo. That’s a choice no-one should ever have to make.

With the help of the public, our campaign has had some big successes already. In April 2015 the Care Act came into force, and with it came guidance that councils shouldn’t commission short visits for personal care. Following this, a number of councils stopped commissioning flying care visits.  

However, our most recent research found at least 34 councils admitted they continue to commission 15-minute visits for personal care.

In total, we found at least 30,000 disabled and older people in England are still receiving 15-minute home care visits. Half of these people live in the 34 council areas which admit to still using 15-minute care visits for tasks such as washing, dressing and eating.

Alarm clock with ‘End 15-minute care’We think it is unacceptable that inappropriate short care visits are still being commissioned by councils. Most of us need at least 40 minutes to get up, washed, dressed and to have some breakfast in the morning. Visits as short as 15 minutes are undignified and unfair.

That’s why it’s vital that councils who continue to commission these visits make it a priority to review their behaviour. At the same time, the government must take responsibility to adequately fund the system so that councils are not forced to ration vital care.

Take action: support our campaign by writing to the care minister to ask him to put a stop to rushed care visits.

Natasha Jetha is a policy and research officer at Leonard Cheshire Disability.


Disgraceful treatment

It would be immensely helpful if Leonard Cheshire would provide a link through to your report. If people are able to see which Councils are continuing to purchase care and support in 15 minute sessions, we would be able to exert pressure on the relevant Council and local MPs.

Of course, the fundamental issue on which LCD and all other user-led organisations should focus is the drastic underfunding of social care by Government.

I am in the process of arranging care for myself and the social worker has said 30 mins breakfast, 15 mins lunch and 30 mins bedtime

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