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Campaigners with MPs and a toilet and giant mug outside Parliament

Make Care Fair

Too many disabled people are being forced to choose between staying thirsty and going to the toilet.

Esther Rantzen witnessed for herself the horrifying reality of 15-minute care visits when she joined care worker Laura Law for a day:

Alarm clock with ‘End 15-minute care’

Everyone needs to get washed, dressed and eat every day. Millions of us need support to do these everyday tasks. But two-thirds of local councils are only providing disabled people with 15-minute care visits — too short to do these simple things we take for granted.

What’s the problem?

Every day many disabled people receive personal care. This support is vital so that disabled people can wash, dress, eat or go to the toilet.

Local councils decide how much support disabled people get. But more and more councils are providing people with flying 15-minute care visits. These visits are simply too short to support disabled people with dignity.

Why are we campaigning?

We know from our experience as a care provider that 15 minutes is not enough time to support disabled people properly. Flying 15-minute visits mean that staff are forced to rush through their tasks without time to provide the personal support and care that is so important.

Most of us need at least 40 minutes to get up, get washed, dressed and have breakfast in the morning. None of us would want our family and friends to receive visits as short as 15 minutes.

If you've had experience of 15-minute care, please send us your story.

Find out who else is supporting our campaign.

Campaign success

With over 5,000 people supporting us to put an end to 15-minute care visits, in April 2015 we’ve got the government to tell councils that they should not be providing 15-minute care visits for people who need support with things like washing or going to the bathroom.

However, our most recent research found at least 34 councils admitted they continue to commission 15-minute visits for personal care. As a result we asked people to take action by writing to the care minister asking him to stop rushed care visits. Over 10,000 people supported our campaign.